Customer Attrition

Business Challenge

A global financial institution was experiencing high customer attrition rates due to slow funds transfer rates.


The funds transfer process was mapped to identify wait times and rework loops. Process and IT solutions were generated and implemented to reduce lead time and simplify the process.

Business Outcome

This project reduced customer attrition by 10% and generated an additional $1.5MM in savings. The ROI on this project was 6 months.